Our ticketing system is part of the Access Card scheme, which allows you to quickly and easily tell us about any accessibility requirements you have in advance of joining us at an event. You can link your Access Card to your online account before buying any tickets to make sure we receive your accessibility information…. Read more »
What are the free events Orkney Friends can book tickets for?
For the 2023 festival, Orkney Friends are able to book free tickets for our BBC Radio Orkney Live Lounge sessions on Thursday 25 and Friday 26 May. These tickets are sold on a first come, first served basis, giving you a behind the scenes chance to enjoy some exclusive performances and interviews with artists for… Read more »
How do the programme event timeslots work for Friends?
As outlined in our terms and conditions, Orkney Friends are entitled to buy tickets for one event per programme timeslot. This means if you buy tickets for an event happening at 7.30pm on Friday night, you can’t also book tickets for another event happening in a different venue at the same time. These timeslot restrictions… Read more »
How do I prove that I’m an Orkney Friend when I try to buy tickets in the pre-sale?
Your account is very clever and already knows you’re an Orkney Friend! All you have to do is login using the email address and password you created when signing up for Orkney Friends, then you’ll be able to start adding tickets to your basket. If you’ve forgotten your password we recommend resetting it in advance… Read more »
Will you still be selling tickets at the door of events?
Check the ticketing page of our website in advance of the event to see if it’s sold out or if there might still be tickets left on the door. If there are tickets available these will be sold on a first come, first served basis, so we recommend getting to the venue as soon as… Read more »
Is there a waiting list for sold out events?
We don’t offer a waiting list as all our tickets are non-refundable. It’s up to individual ticketholders to resell any tickets they’re unable to use and we can’t facilitate this between different groups of customers.
I no longer need my tickets. What should I do?
All our tickets are non-refundable as outlined in our terms and conditions, but you’re able to resell your tickets at your own discretion. This is not something we’re able to do on your behalf either in advance of or during the festival – including at the doors of events if you have a last minute… Read more »
I’ve made a mistake with my order. Can I return my tickets?
All our tickets are non-refundable as outlined in our terms and conditions. Please take care to only order the tickets you actually need as we can’t offer you a refund for anything bought by mistake.
Will the signal be strong enough at all your venues for accessing digital tickets?
If you don’t plan to print your tickets to take with you, we recommend saving a copy of your digital tickets to your Apple or Google Wallet, or another safe space within your phone, like a files folder which you can access offline. We can’t guarantee that you’ll definitely have a strong enough signal to… Read more »
How will the ticket scanning work at each event?
If you’ve recently been to events sold through large ticket companies like Ticketmaster, you’ll find that our digital tickets work through a similar approach. When you arrive, you’ll be asked to take out your ticket, either as a digital or printed copy. It’ll have a barcode on it, which one of our friendly volunteers will… Read more »
Is using digital tickets secure?
Our digital tickets will be securely emailed to you, making the process more efficient and direct in comparison to them being sent in the post. It’s up to you to look after your tickets and keep them safe in the run up to the festival, just as if they had arrived in the post weeks… Read more »
Why have you moved to digital tickets?
We’re working hard to reduce the environmental impact of the festival, and one way we can do that is by significantly reducing the number of tickets being printed each year. Sending the tickets directly to you is also a much more efficient process, making sure you’ve securely received your tickets within minutes of placing an… Read more »
Can I gain access to an event without a ticket?
We understand that sometimes unexpected things happen and tickets get mislaid in advance of the festival. However, we can’t allow anyone to enter a venue without tickets, so please don’t ask us to let you in without them. Our volunteer teams have a lot of people to admit in a short space of time and… Read more »
I don’t have a mobile device. How will I access my tickets?
If you don’t have a mobile device it’s possible to download and save an A4 PDF version of your tickets, which you can then print off to take with you. If you don’t have a printer, local businesses, Sinclair Office Supplies (based in Stromness and Kirkwall) and Orkney Office Supplies (based in Kirkwall) would be happy… Read more »
How will I receive my tickets?
You’ll be sent an email containing a link to your digital tickets once you’ve paid for your order. You can either download and print a PDF, or if you have a mobile device you can save digital tickets directly to your Apple or Google Wallet. Please make sure you take care of saving or printing… Read more »
I’m an Orkney Friend. Can I share my ticket allowance with other Friends so we can book seats together?
Yes, it’s possible for the accounts of two Orkney Friends to be linked together so you can buy up to four adult tickets and unlimited children’s tickets per event per programme timeslot. However, we need to know in advance of tickets going on sale that you want to do this, otherwise you’ll only be able… Read more »
How many tickets can I buy in the Orkney Friends pre-sale?
Orkney Friends members are entitled to buy up to two adult and unlimited children’s tickets per event. However, the ticket allowance covers one event per programme timeslot across the whole weekend, so you can’t buy tickets for multiple events happening at the same time. For example, you can’t use your allowance to buy tickets for… Read more »
When can I buy tickets?
Tickets go on sale to Orkney Friends at 10am GMT on Saturday 25 March 2023, before the general release at 7pm BST on Tuesday 28 March 2023.
When will the programme be published?
We’re excited to be launching the programme week commencing 20 March 2023. If you’d like to know when the programme is available we recommend signing up to our mailing list to get email updates.
