Select an initial seat on the plan. The system will then ask how many you want to buy. It’ll automatically add them in the area you chose, guaranteeing you can sit together. For example, if you want to buy four tickets together you click the initial seat, then select four in the pop up box…. Read more »
I’m trying to place an order and the payment is stuck on a spinning circle. What should I do?
Please refresh your browser to see if your payment goes through or to reset the payment screen. Your tickets will stay in your basket and the payment won’t go through twice. If the issue persists please contact us on tickets@orkneyfolkfestival.com.
How do I let you know about my accessibility requirements when booking tickets?
Our ticketing system is part of the Access Card scheme. It allows you to tell us about any accessibility requirements you have in advance of joining us at an event. Link your Access Card to your account so we receive your accessibility information. Our volunteers can then support any adjustments you need, so we can… Read more »
What are the free events Orkney Friends can book tickets for?
Orkney Friends are able to book free tickets for our BBC Radio Orkney Live Lounge sessions. You can go behind the scenes on a live radio broadcast and enjoy bonus performances. These tickets are available on a first come, first served basis.
How do the programme event timeslots work for Friends?
Our system restricts the number of adult tickets you can buy in each programme timeslot in the pre-sale. For example, if you have a membership for two adults, you can only buy two tickets for events at 7.30pm on Friday. Our system won’t let you put additional tickets in your basket for that timeslot. Please… Read more »
How do I prove I’m an Orkney Friend when I buy tickets in the pre-sale?
Your account is very clever and already knows you’re an Orkney Friend! Use the login details you created when signing up for Orkney Friends to buy tickets. If you’ve forgotten your password reset it in advance of the sale to make sure you have no issues when tickets go live.
Will you still be selling tickets at the door of events?
Check the ticket page of our website to see if it’s sold out or if there might still be tickets left on the door. If there are tickets available these will be on a first come, first served basis. We recommend getting to the venue as soon as the doors open to secure your space…. Read more »
Is there a waiting list for sold out events?
We don’t offer a waiting list as all our tickets are non-refundable. Individual ticketholders can resell any tickets they’re unable to use. We can’t facilitate this between different groups of customers. However, during the festival people will list tickets for sale on our noticeboard. Visit it in Stromness Ferry Terminal to see if anyone is selling… Read more »
I no longer need my tickets. What should I do?
All our tickets are non-refundable, but you’re able to resell your tickets at your own discretion. We’re unable to do on your behalf either in advance of or during the festival. This includes at the doors of events if you have a last minute change of plans. Bear in mind that our team of volunteers… Read more »
I’ve made a mistake with my order. Can I return my tickets?
All our tickets are non-refundable as outlined in our terms and conditions. Take care to only order tickets you actually need as we can’t offer you a refund for anything bought by mistake. However, you can visit our noticeboard in Stromness Ferry Terminal during the festival to list any you have for sale. Other customers… Read more »
Will the signal be strong enough at all your venues for accessing digital tickets?
We recommend saving tickets to Apple or Google Wallet. We can’t guarantee that you’ll have a strong enough signal to download tickets when you arrive at all our venues. Make sure you come prepared to avoid any disappointment.
How will the ticket scanning work at each event?
Our digital tickets work in a similar approach to larger companies like Ticketmaster. When you arrive, take out your ticket, either as a digital or printed copy. It’ll have a barcode on it, which one of our friendly volunteers will scan to allow you entry into the event.
Is using digital tickets secure?
Emailing digital tickets to you is secure, efficient and direct. You must look after your tickets in the run up to the festival, just like a paper copy. Don’t share your tickets with anyone who you aren’t planning to attend the event with. If someone gets a copy and uses it at the door of… Read more »
Why have you moved to digital tickets?
We’re working hard to reduce the environmental impact of the festival. One way we can do that is by reducing the number of tickets we print each year. Sending the tickets to you is also a much more efficient process. You receive your tickets within minutes of placing an order. It also reduces the amount… Read more »
Can I gain access to an event without a ticket?
We understand that sometimes unexpected things happen and tickets get mislaid. However, we can’t allow anyone to enter a venue without tickets, so please don’t ask us to. If you need any help with your tickets contact us on tickets@orkneyfolkfestival.com.
I don’t have a mobile device. How will I access my tickets?
You can download and save an A4 PDF version of your tickets, which you can then print off. If you don’t have a printer, there are local businesses who can help you. Sinclair Office Supplies is in Stromness and Kirkwall and Orkney Office Supplies is in Kirkwall.
How will I receive my tickets?
You’ll receive an email containing a link to your digital tickets once you’ve paid for your order. You can either download them and print a PDF, or save them to your Apple or Google Wallet. Make sure you take care of saving or printing your tickets well in advance of attending events. We can’t allow… Read more »
I’m an Orkney Friend. Can I share my ticket allowance with other Friends so we can book seats together?
If you’d like to complete a group booking you should buy one of our larger Orkney Friends membership levels. Orkney Friends is available for groups of up to two, four, six, eight or ten adults. Each membership can also buy unlimited children’s tickets. Please think about how many tickets you’ll want to buy for your… Read more »
How many tickets can I buy in the Orkney Friends pre-sale?
Orkney Friends can buy tickets for the number of adults in their membership level, plus children’s tickets. However, our system restricts the number of adult tickets you can buy in each programme timeslot in the pre-sale. For example, if you have a membership for two adults, you can only buy two tickets for events at… Read more »
When can I buy tickets?
The pre-sale for Orkney Friends will begin at 10am GMT on Saturday 28 March for the 2026 festival. Tickets will then go on general release at 7pm BST on Wednesday 1 April.


